Customer Support Agent

About Legendz

Legendz is an innovative social casino platform offering free-to-play casino-style games, including slots, poker, and table games. Our guests enjoy immersive gameplay with the chance to win real prizes all within a responsible and compliant framework. We’re redefining social gaming, and we’re growing fast.

About the Role

We’re looking for an experienced Customer Support Agent to provide exceptional guest support across live chat, email, phone, and social media. You’ll be a key touchpoint for our guests, handling account, payment, and gameplay inquiries while delivering a consistently friendly, accurate, and responsible support experience.

🕓 Shift-based role (Monday–Sunday)
Shifts rotate between 12:00–20:00 and 16:00–00:00

📍 Candidates must be based in Toronto, Canada and with igaming/sweeps experience

What You’ll Do

• Handle guest inquiries across multiple channels (chat, email, phone, social)

• Resolve account, payment, gameplay, and technical issues

• Explain games, promotions, bonuses, and responsible play practices

• Support guests through KYC and verification processes

• Escalate complex or sensitive issues when needed

What We’re Looking For (Non-Negotiable)

• Previous experience in iGaming and/or sweepstakes is required

• Must be currently based in Toronto, Canada

• Strong written and verbal communication skills

• Proven ability to multitask and problem-solve in a fast-paced environment

• Calm, professional, and guest-first mindset

• Familiarity with online gaming platforms and player support workflows

Why Join Legendz?

• Be part of a fast-growing company in an exciting industry

• Supportive, collaborative team culture

• Competitive compensation and growth opportunities

• A company that takes responsible gaming seriously 🎯